Frequently Asked Questions
Last Updated: May 22, 2026
Below you’ll find answers to the most common questions about shopping with studdssells. If you don’t see what you’re looking for, feel free to contact our support team.
Q: Where do you ship to?
A: We currently ship exclusively within the United States, including Alaska, Hawaii, and U.S. territories. We do not offer international shipping at this time.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders, no minimum purchase required.
Q: How long will it take to receive my order?
A: Orders are processed within 1-2 business days. After processing, standard shipping typically takes 5-7 business days. You will receive a tracking number once your order has shipped.
Q: Are taxes included in the price?
A: Yes. All prices displayed on our website are inclusive of applicable sales taxes. The price you see is the final price you pay—no additional taxes are added at checkout.
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details, please see our Return and Refund Policy.
Q: Do you charge restocking fees?
A: No. We never charge restocking fees on returns.
Q: Who pays for return shipping?
A: If your item arrived defective, damaged, or was incorrect, we will provide a prepaid return shipping label at no cost to you. For returns due to a change of mind, the customer is responsible for the return shipping cost.
Q: How long does it take to get a refund?
A: Once your return is received and inspected, approved refunds are processed within 5-7 business days to your original payment method. The refund includes the purchase price and applicable taxes for the returned item(s).
Q: Can I exchange an item?
A: We do not support direct exchanges at this time. To get a different item, please return the original product for a refund and place a new order.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal.
Q: Is my payment information secure?
A: Absolutely. Our site uses SSL encryption, and we do not store your full credit card details. All payments are processed through PCI-DSS compliant payment gateways.
Q: Do you ship to P.O. Boxes?
A: Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses at this time. A physical residential or business address is required.
Q: How can I contact customer support?
A: You can reach us via:
- Email: info@studdssells.com
- Phone: +1 262-258-3185
- Address: 2141 BUMPUS MILLS RD,BUMPUS MILLS,TN 37028, United States
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)